The importance of online shopping is very obvious to all online businesses. Therefore, they all need to understand the importance of having a well designed website, both as usability and pure design. When building an online marketing strategy it is not enough to consider improving the visibility of your website through social media marketing or making your website number one in search engine rankings. There is nothing worse than succeeding in getting potential customers to your website and then losing them because of a poor usability design of the website. There are a number of online businesses losing sales on a daily basis and most of them because of ignoring the importance of usability on their site. Using our experience in managing eCommerce websites along with a brief research, we have identified four main areas online businesses should focus on: Shopping Cart Usability, Checkout Process, Website Navigation and Social Media Usability.
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