Social media first began to be commonplace around 2005. Today, social media sites such as MySpace and Facebook are popular among all age groups, although they began as a place for young people, mainly, to gather and keep in touch. Today, social media sites have become means by which companies, too, can improve customer relations. As of 2009, social media has begun to completely change the way corporations manage customer relations in their entirety. Read the rest of this entry »